At AURA ALIGN, every order is prepared with care and attention to detail. We work with trusted delivery partners to ensure that your products reach you safely and within the estimated delivery time.

Order Processing

Once your order is successfully placed, it is carefully processed and prepared for dispatch. Orders are generally processed within 2–3 business days. During festive seasons, promotional periods, or times of high order volume, processing may take slightly longer.

Once your order has been dispatched, you will receive the relevant shipping and tracking information through your registered contact details.

Delivery Time

We currently offer delivery across India. Most orders are delivered within approximately 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, transportation issues, or circumstances beyond our control.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase. If your order qualifies for a free-shipping offer, the applicable offer will be clearly mentioned during checkout.

Tracking Your Order

Once your order is dispatched, tracking details will be shared with you. Please allow up to 24–48 hours for the tracking information to become active in the courier system.

You can use the tracking details to follow the progress of your shipment until it reaches your doorstep.

Delivery Address

Please make sure that your name, contact number, complete address, and PIN code are correct before placing your order.

If an incorrect or incomplete address is provided, delivery may be delayed or the shipment may be returned to us. Once an order has been dispatched, changes to the delivery address may not always be possible.

Damaged or Incorrect Orders

We take care while packaging every order. If your package arrives damaged, or you receive an incorrect or incomplete product, please inform us as soon as possible after delivery.

To help us resolve the matter quickly, we may request your order details along with photographs or videos of the package and product.

Delayed or Undelivered Orders

While we always aim to deliver your order within the estimated timeframe, occasional delays may occur due to circumstances outside our control.

If your order has not arrived within the expected delivery period, please get in touch with our team and we will be happy to assist you with the latest available shipment update.

Returned Shipments

If an order is returned to us due to an incorrect address, refusal to accept the shipment, recipient unavailability, or repeated unsuccessful delivery attempts, additional shipping charges may apply if the order needs to be dispatched again.

International Shipping

International shipping availability may vary depending on the destination. If international delivery is available for your order, any applicable customs duties, taxes, or import charges will be the responsibility of the customer unless stated otherwise at checkout.

Contact Us

If you have any questions or need assistance regarding your order, shipping, or delivery, please feel free to reach out to our customer support team. We will be happy to assist you.