At AURA ALIGN, we carefully prepare and pack every order so that it reaches you in the best possible condition. As our products are personal, aromatic, and energy-focused lifestyle products, we follow a simple and thoughtful return policy to maintain quality and hygiene.

Returns

We accept returns or replacements for products that are damaged, defective, incorrect, or completely unopened and sealed at the time of delivery.

A return or replacement request should be raised within 7 days of receiving the order. The product must be unused and in its original condition, with the original packaging and protective seal intact.

For hygiene and product-quality reasons, products that have been opened, used, burned, or unsealed cannot be accepted for return.

Damaged or Incorrect Products

We recommend checking your order carefully as soon as it is delivered.

If your product arrives damaged, defective, or you receive a different product from what you ordered, please inform us within 48 hours of delivery.

To help us understand and resolve the issue quickly, we may request your order number along with clear photographs or an unboxing video showing the product and its condition.

Once the issue is reviewed and approved, we will arrange the appropriate replacement or resolution.

Non-Returnable Products

Products that have been opened, used, burned, or have had their protective seal removed are not eligible for return.

Products purchased during final sale, clearance offers, promotional bundles, and gift cards are also non-returnable unless the product has arrived damaged or defective.

How to Request a Return

If you believe your order qualifies for a return or replacement, please contact our customer support team with your order details.

Our team will review your request and, if approved, provide you with the necessary instructions for returning the product.

Please do not send any product back without receiving confirmation from our team first.

Refunds

Once the returned product reaches us, it will be inspected to confirm that it meets our return conditions.

If your refund is approved, the amount will be processed to your original payment method within 5–7 business days.

Please note that the time taken for the refund to appear in your account may also depend on your bank or payment provider.

Important Note

AURA ALIGN reserves the right to review each return or refund request individually. Products that do not meet the return conditions mentioned above may not be eligible for a refund or replacement.

Our aim is to make every purchase experience simple, transparent, and reassuring.

Contact Us

If you have any questions regarding a return, replacement, refund, or an issue with your order, please feel free to reach out to our customer support team. We will be happy to assist you.